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Performance statistics

At reactpharma we base our business on two imperatives:

• Meeting our customers’ specific materials requirements
• Meeting their service expectations

Customers tell us that accuracy is the most important factor in choosing a materials supplier. To guarantee our service, we constantly measure our performance against the three parameters of accuracy, reliability and responsiveness through customer feedback:

• After each delivery we ask our customers to complete a simple five question survey relating to the product, the delivery and the documentation
• These surveys show that over the last two years we have achieved over 97% conformance with customer requirements, compared with 70-85% conformance for wholesalers as a whole